Mercedes-Benz App issues

[bananaNath]

My Mercedes app isn't working. My SA told me that it'll be fixed by an update soon. Is anyone else having this problem?

 

[Azrael1983]

I'm having a weird issue with the app. It incorrectly shows that the ignition is on and the front left door and window are open, even though they're definitely not. It also indicates the car isn't locked; which isn't the case. Additionally.. when I plug in the charger, the app doesn't show anything at all.

Hopefully, a future update will sort out these bugs and make the app more accurate! Super annoying!

 

[Valleydave530]

I got my EQE 300 like 2 months ago, and from the get-go, the app was being a pain. After the first update, it just froze for a solid week, no progress. So, I called the Mercedes Me helpline, and they did a reset, which worked... for like, a hot minute. A few days later, the same issue hit me again. They told me to swing by the dealer for an MBUX software update - one that couldn’t be done OTA. Took it in last week, and now, every time I peek at the app, it actually updates the car’s location and charge status in real time. Finally, it's working like it should! Thank goodness!